Service Level Agreement

The WAFC London SADIS Manager periodically reports service performance and availability statistics to ICAO. 

Forecast data itself is verified by the Met Office Verification team annually.

To meet requirements from ICAO, Aviation Industry users and stakeholders, the Service is highly available: 

  • EDR API requests from qualified end users (authorised and authenticated via APIM) can be submitted at any time, and the Service will provision a response payload 24/7/365. 

  • The payload response of gridded data matches the item(s) requested by qualified end users (authorised and authenticated via APIM).

  • The payload response is complete i.e., it includes all vertical levels relevant for the requested parameter; a grid point has an accurate forecast value where appropriate. 

  • The WAFS gridded data sets should be available to qualified and authorised users via the EDR API no later than 5 hours after the nominal model run time.