Technical support is available 24/7, although on a 'best efforts only' basis outside normal working hours (08:00-17:30 GMT Monday to Friday, except Bank Holidays).
In the event of operational issues, we will instruct our users to access their usual data sets from the WIFS API, which is operated by WAFC Washington. Both SADIS and WIFS API offerings have been harmonised to enable this fail-over process.
SADIS FTP can also be used to provision WAFS data sets to existing qualified end users until 2028 when SADIS FTP will be retired.